Network infrastructure
TCP/IP, IP addressing, subnetting, DNS, DHCP, LAN/WAN and VPN — configured, documented and kept reliable.
Doha, Qatar — available for work
Abdalla Mohamed Ahmed
Technical Support / Network Specialist
Four years keeping networks mapped, hardware alive and people unblocked — across government, NGOs and medical supply.
- Years in IT
- 4+
- Resolution rate
- 99%
- Certified
- ITIL 4
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01 Profile
Systems stay up when someone is actually paying attention.
I'm a technical support specialist based in Doha. The job is simple to describe and hard to do well: diagnose fast, fix properly, then document it so nobody has to guess twice.
I've managed network infrastructure — TCP/IP, subnets, DNS, DHCP, LAN/WAN and VPN — installed and configured operating systems, kept hardware and software running, and written the documentation that stops a support desk from repeating itself.
Before the desks, I studied the systems behind them: a BSc (Hons) in Information Technology, majoring in system analysis, minoring in technical support.
02 Experience
Three desks, one habit: nothing stays broken for long.
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Technical Support
Ministry of Infrastructure and Urban Development
Troubleshot and resolved issues across the ministry, cutting recurring problems by 80% through proactive maintenance and system monitoring. Managed network infrastructure — TCP/IP, IP addressing, subnets, DNS, DHCP, LAN/WAN and VPN — and installed and configured operating systems. Regular hardware and software maintenance cleared 90% of tickets on first pass, and the documentation I wrote shortened every fix that came after.
−80% repeat incidents90% first-pass fixesNetwork infrastructureDocumentation -
Technical Support
Al-Hashab Organization for Rural Development
Delivered precise support with a 99% resolution rate. Selected and prepared the equipment and tools for maintenance work, diagnosed and repaired hardware faults to cut downtime, and handled operating system and software installation and updates across the organisation.
99% resolutionHardware repairOS deployment -
Technical Support
Sabah Sayed Company for Importing Medical Supplies
Supported the digital systems behind a medical supply operation, correcting errors quickly to keep workflows uninterrupted. Installed and configured operating systems and software, and ran digital-awareness sessions that made staff safer and more confident with the tools they used every day.
Business systemsUser trainingUptime
03 Capabilities
The parts of IT that quietly hold everything else up.
End-user support
From first ticket to verified fix, plus the plain-language explanation that stops the ticket coming back.
Hardware & software
OS installation and configuration, preventive maintenance, fault diagnosis and repair.
System analysis
Read the failure pattern, not just the symptom. Find the cause once so it stays fixed.
Technical documentation
Runbooks, asset records and knowledge notes that make the next fix faster for everyone.
ITIL 4 service management
Incidents, problems and changes handled to a recognised standard, with SLAs that mean something.
04 Credentials
Trained formally. Tested daily.
Bachelor of Honors in Information Technology
Emirates College of Science and Technology · Graduated 2022
Major in system analysis, minor in technical support — the two halves of the job: understand the system, then look after the people using it.
ITIL 4 Foundation
IT service management certification
Volunteer — Hamad Medical Corporation
Doha, Qatar · 50 hours
selected coursework
beyond the job
- Founder — Lamtna Ketab Al-Gadarif reading initiative
- Founder — Helping Technology initiative
- Sudanese Ambassador, Positive Reading Club
- Paper — Towards Privacy-preserving Content-based Image Retrieval in Cloud Computing
05 Contact
Let's keep your
systems running.
Technical support, network administration or IT service desk — Doha based and ready to start.
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